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HCXTD840, Issue 1, July 2001 1-37
Answering Multiple Calls
Handling
multiple calls
Attendant operators often handle multiple calls. To handle
multiple calls using a hold loop:
1
Press a hold loop (HLD1–HLD4) to place the active
call on hold. The hold loop winks.
2
Press <ANS> (or the appropriate special answer key).
The display shows the active call, as well as the call
on the hold loop.
3
Once the second call is disconnected, press the
winking hold loop to retrieve the held call.
CAP
availability
At least two CAPs must be available before you can
answer a call. This ensures that one CAP can be used to
answer a call, while another can be used to place a call.
See “Holding” on page 1-38 for more details on holding
calls.