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Viewing Phone Administration Data
Your system administrator may ask you to access administration data on your phone for
troubleshooting purposes.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
CallBack fails The other party may have call forwarding enabled.
The phone shows an
error message when
you attempt to set up
Call Forward All
Your phone may reject your attempt to set up Call Forward All directly on
the phone if the target number that you enter would create a Call Forward
All loop or would exceed the maximum number of links permitted in a Call
Forward All chain (also known as a maximum hop count). Ask your system
administrator for details.
The phone screen does
not illuminate under
any circumstances
You may have disabled phone screen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
If you are asked to... Then...
Access network
configuration data
Choose > Network Configuration and select the network
configuration item that you want to view.
Access status data Choose > Status and select the status item that you want to view.
Access phone model
information
Choose > Model Information.
Access phone call and
voice quality
information
Choose > Status > Call Statistics.
Access VPN
performance
information related to
the data transmitted
and received
Choose > Status > Network Statistics.
Symptom Explanation