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Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 33
Using Do Not Disturb
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn
off all audible and visual notifications of incoming calls. Your system administrator enables DND for
your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does
not hear a busy tone.
DND interaction with other types of calls includes:
• DND does not affect intercom calls or non-intercom priority calls.
• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The
DND feature returns when the call ends.
Making Conference Calls
Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a
conference
call.
If you want to... Then...
Turn on DND Press DND or Do Not Disturb .
“Do Not Disturb” displays on the phone, the DND lights,
and the ring tone is turned off.
Turn off DND Press DND or Do Not Disturb .
Customize DND
settings
If your system administrator configured DND settings to appear on the User
Options page, follow these steps:
1. Log in to your User Options web pages. See Accessing Your User
Options Web Pages, page 71.
2. From the drop-down menu, choose User Options > Device.
3. Set these options:
–
Do Not Disturb—Set to enable/disable DND.
–
DND Option—Choose either Call Reject (to turn off all audible
and visual notifications) or Ringer Off (to turn off only the ringer).
–
DND Incoming Call Alert (applies to either DND option set)—Set
the alert to beep only, flash only, disable the alert, or choose
“None” (to use the “Alert” setting configured by your system
administrator).