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Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25
Tips
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• If you work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.
• A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.
Answer with the
speakerphone
Press , Answer, or (flashing).
Note The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Using a Handset, Headset,
and Speakerphone, page 55
Switch from a connected
call to answer a new call
Press Answer or, if the call is ringing on
a different line, press
(flashing).
Using Hold and Resume,
page 26
Answer using call waiting Press Answer. Using Hold and Resume,
page 26
Send a call to a voice
message system
Press iDivert. Sending a Call to a Voice
Message System, page 31
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Headset or Speakerphone,
page 57
Retrieve a parked call on
another phone
Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Storing and Retrieving Parked
Calls, page 41
Use your phone to answer
a call ringing elsewhere
Use Call Pickup. Picking Up a Redirected Call
on Your Phone, page 40
Answer a priority call
(SCCP phones only)
Hang up the current call and
press
Answer.
Prioritizing Critical Calls,
page 49
Answer a call on your
mobile phone or other
remote destination
Set up Mobile Connect and answer
your
phone.
When you enable Mobile Connect and
answer the call on your mobile phone
and you have up to four IP Phones or
Softphone configured as shared lines, the
additional phones stop flashing.
Managing Business Calls
Using a Single Phone Number,
page 52
If you want to... Then... For more information, see...