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Advanced Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 41
Tips
• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing
call on that particular line (if available).
• If you have multiple lines and want to pick up the call on a non-primary line, first press for
the desired line, then press a Call PickUp softkey or button.
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,
page 46.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a
phone at a co-worker’s desk or in a conference room).
You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Press the Transfer softkey during a call. To store the call, dial the Directed
Call Park number and press Transfer again.
• Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line
status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press
the flashing Assisted Direct Call Park
button.
If you want to... Then...
Store an active call
using Call Park
1. During a call, press Park. (You may need to press the more softkey to
see Park.)
2. Note the call park number displayed on your phone screen.
3. Hang up.
Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct and store an
active call at a directed
call park number
1. During a call, press Transfer.
2. Dial the directed call park number.
3. Press Transfer again to finish storing the call.