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Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23
Use CallBack to receive
notification when a busy or
ringing extension is available
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Note The CallBack feature is disabled
on a Call Chaperone user’s Cisco
Unified IP Phone when the calls
are being chaperoned.
Your system
administrator
See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line
Look for Busy Line Feature indicators. Using BLF to Determine a
Line State, page 46
Make a priority (precedence)
call (SCCP phones only)
Enter the MLPP access number and then
enter a phone number.
Prioritizing Critical Calls,
page 49
Dial from a Personal Address
Book (PAB) entry
1. Choose > Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
Using Personal Directory
on Your Phone, page 66
Place a call using a billing or
tracking code
(SCCP
phones only)
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Your system
administrator
Place a call using your
Extension Mobility profile
Log in to the Extension Mobility service
on a phone.
Using Cisco Extension
Mobility, page 50
Make a call from a mobile
phone using Mobile
Voice
Access
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your mobile phone number,
if
requested, and the PIN.
4. Press 1 to make a call to an
enterprise IP phone.
5. Dial a desktop phone number other
than your desktop phone number).
Managing Business Calls
Using a Single Phone
Number, page 52
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