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About the answering system
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in digital answering system and those
left at your telephone service provider’s voicemail (fees may apply). Your
telephone’s built-in digital answering system messages and voicemail
messages are separate. Each alerts you to new messages differently.
If and XX New messages show on the handset and
the telephone base, there are new messages in the built-in
answering system. To listen to messages recorded on your
digital answering system, press /PLAY/STOP on the
telephone base (page 78).
If and New voicemail display on the
handset and the telephone base, your
telephone service provider is indicating that
it has new voicemail for you. To listen to your
voicemail, you typically dial an access number
provided by your telephone service provider,
followed by a security code or PIN.
Some telephone service providers bundle or
combine multiple services like voicemail and call waiting, so you may not be
aware that you have voicemail. To check what services you have and how to
access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service.
NOTE: After reviewing all new messages, the number of old messages appears on the
Using the answering machine and voicemail together
You can also use your telephone answering system and voicemail together
by setting your built-in answering system to answer before voicemail
answers as described below. To learn how to program your voicemail
settings, contact your telephone service provider. Then, if you are on a call,
or if the answering system is busy recording a message and you receive
another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than
your voicemail is set to answer. For example, if your voicemail answers
after six rings, set your answering system to answer after four rings.
Some voicemail providers may program the delay before answering calls
in seconds instead of rings. In this case, allow six seconds per ring when
determining the appropriate setting.
1 New message