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Example of a CUSTOM PROMPT Table:
m Examples of Using Custom Prompts
This section gives example applications.
m Non-existent Extensions
Calls to a non-existent extension may be handled as followsz
l
A company has extensions only in the 200 and 300 series. Error greetings are
recorded in the CUSTOM PROMPT Table for first digits 1,5,6,7,8 and 9. If callers
dial an extension beginning with 1,5,6,X g, or 9 they are informed,
‘Wihn-Goodmmr c&nsions begin with either twos or threes. Fbr arshtance in reacJzing
‘!qg!f&
-
the person you want, please dial four, one, one
fw directory infd ”
!
l
A financial services group uses the Toshiba VP System to give information to
customers. Callers are instructed to dial the first four digits of their aaxmnt number.
j
if they do not dial the correct number, they can be informed, “77~ Number you
diaZed
:
:
ir not a v&id account nunzbex The account nwnber ir Iaxted in the upper left cow of
your monthly statement. Please enter the first
four digits
from your account number agti
or aw fero for assistance”
. . . i
m Blocked Extensions
Calls to a blocked extension may be handled as follows:
.
A caller dials an extension that is not allowed to accept calls from the InWATS lines.
Call blocking is set up in the INFORMATION Table for the port. The caller is
advised: “77& ex~en.Go~
cannot be reached from this nun&z Please h&cup and call
(415) Xxx-XXXX lo reach
this
ert&‘on ”
l
A.t a hospital, calls to patient rooms are blocked between 11 p.m. and 8 a.m. Callers
to these extensions are informed: “So as
not to disturb ourparients, patient rooms
cannot be called krween I1 p.m and 8 am P/ease call back after 8 am If this is an
tmfqency, dial zero
for assistance. ”
n
MWN calls to extensions without DTMF
When
MWN
places a
call
to a mailbox with Attribute
57 - PWY CUSTOM MESSAGE
WAXING
h’OI’XIC+XION PROMPT, the normal prompt ‘Thue are x
messages
for (nome)”
is followed by the Custom MWN Prompt. The greeting might say something like
“To
hen ro your messages pleare hang up & dial *XT and enter your mnilbox ”
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