Filter
Top Products
90
Troubleshooting
Problem
You cannot make a call
even if the line is free.
The unit does not display
the caller’s name and/or
phone number.
The handset display exits
the Caller List.
You cannot page the
handset or base unit.
You cannot redial by
pressing
(PAUSE/REDIAL)
on the handset or
(REDIAL/PAUSE) on the
base unit
.
You cannot have a
conversation or listening to
messages using the
headset.
Cause & Remedy
•If more than one other user is using the
handsets and base unit, you may not be able
to make a call. Try again later.
•You need to subscribe to a Caller ID service.
•
Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
•Other electrical appliances connected to the
same outlet may be interfering with the Caller
ID information.
•Telephone line noise may be affecting the
Caller ID information.
•The caller requested not to send his/her
information. See page 34.
•If a call is being transferred to you, the caller
information will not be displayed.
•Do not pause for over 60 seconds while
searching.
•The called handset is too far from the base
unit.
•The called unit is in use. Try again later.
•If more than one other user is using the
handsets and base unit, you may not be able
to page. Try again later.
•If the last number dialed was more than
32 digits long, the number will not be redialed
correctly.
•The button has a double function as either
redial or pause. It will redial the last number
dialed if pressed at the outset of a call (p. 29,
32). If another number has been dialed first, it
will operate as a pause button (p. 61).
•Make sure that an optional headset is
connected properly (p. 79).
•If “SP-phone” or “SP” is displayed on the
handset, press to switch to the headset.