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Transferring a Call to a Mailbox
When you answered a call, and the caller wants to talk to someone who
the caller knows is not available, you can place the caller into one of the
mailboxes, where the caller can leave a message.
The following is how calls must be transferred to a mailbox:
After you answered a call, you may announce that person the caller
wishes to speak to is not available, and remind the caller to press the #
sign and the mailbox number if necessary.
1
You may remind the caller to press the #
sign and the mailbox number if necessary,
and press (HOLD) (TRANSFER) on the
handset or press
(LOCATOR/INTERCOM/TRANSFER) on the
base unit.
•The call is put on hold and the IN USE indicator
flashes on the base unit.
2
Press (9) to hang up the call.
After you press (9) :
The caller will then hear the greeting message (p. 22), and while that
message is playing the caller can press (#)(1) (Mailbox 1), (#)(2) (Mailbox 2)
or (#)(3) (Mailbox 3). After that the caller will hear “Please leave your message”.
The caller can leave a message in the mailbox.
OR
If the caller does not specify the mailbox, the caller can leave a message in
Mailbox 1 after the greeting message.
•Even if you subscribed to a Caller ID service (p. 34), caller information will not
display while the message that the caller left is being played on the handset. The
caller information will be recorded in the Caller List (p. 35) if the transferred call is
an in-coming call.
SP
PRIVACY
[
1
]
Press extension#
to transfer
0-8=Extension
9=Mailbox
IN USE
SP
PRIVACY
[
1
]
Off
00-00-30
IN USE
PLAY
Ex. Using Handset
Ex. Using Handset
Interrupting remote operation (p. 74)
If a user is accessing a mailbox from a remote location, and you
mistakenly answer the call;
1. Press (HOLD) (TRANSFER) on the handset or
(LOCATOR/INTERCOM/TRANSFER) on the base unit.
2. Press (9).
The user can then access a mailbox, by entering the remote code or
the mailbox password (see “Remote Operation from a Touch Tone
Phone”, p. 74).