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Zire™ 72 Handheld 636
CHAPTER 29 Common Questions
• If you are connecting using a mobile phone through the built-in Bluetooth technology on your
handheld, a cable, or the IR port on your handheld, verify that you have either a data-enabled
GSM or a high-speed GPRS account with your wireless service provider.
• Some wireless service providers require you to be on their network to use your e-mail account.
If this is the case, be sure to use your provider's network as the connection type for the account.
• Some wireless service providers have other requirements specific to their service. For example,
Yahoo! requires you to set up POP mail forwarding for your Yahoo! account to download e-mail
messages to your handheld. Check with your service provider to see if any provider-specific
requirements exist.
• Service provider settings frequently change. If your e-mail account was working, but you are
currently experiencing problems, check with your service provider to see if any of the account
settings have changed.
I am having problems sending and receiving e-mail
Short periods of time when e-mail is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of time,
check with your ISP or e-mail service provider to verify that the service is working properly.
My auto get mail is not working.
• If auto get is occurring and you turn your handheld off or the connection to your e-mail service
provider is disconnected, the auto get fails.
• If you are attempting an auto get over a network, you must be in range of a network access point
for the auto get to work.