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Zire™ 72 Handheld 626
CHAPTER 29 Common Questions
• Be sure that the application you want is installed. Reinstall the HotSync Manager and make sure
that the application is selected.
• Reinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.
I can’t synchronize wirelessly using my handheld’s Bluetooth
®
technology.
Make sure that Bluetooth communication is enabled on both your handheld and your computer.
When you synchronize wirelessly, your handheld attempts to connect to a Bluetooth virtual serial
port on your computer. First it looks for a Bluetooth serial HotSync port. If it cannot find that port,
it then looks for a generic Bluetooth serial port. However, some generic Bluetooth serial ports do
not support synchronization.
Your handheld may not be able to recognize the virtual serial port on your Windows computer. Try
validating the virtual serial port you’re using, or create a different virtual port and change the
HotSync Manager settings to use the new virtual port. Refer to the documentation that came with
your computer operating system for instructions on creating/changing the virtual port for serial
communication.
Some computers have a dedicated virtual serial port number, such as COM5, and other computers
enable you to choose a port number, such as COM8 or COM12. Refer to the documentation that
came with your computer for information on dedicated versus flexible virtual ports.
If the virtual serial port you want to use is used by other applications, exit those applications
before setting up your computer for wireless synchronization.
One or more of my applications does not synchronize.
If you have synchronized successfully but you can’t find the information from your handheld on
your computer, check to see that you have the correct username selected for viewing data.
If you upgraded from a previous handheld, go to www.palmOne.com/support/intl
,
select your country, select the Zire™ 72 handheld from the main page, and click the Upgrade link.
NOTE