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216 Appendix B Troubleshooting WLAN IP Telephony installations
Configure the handset:
•
Admin Menu > Diagnostics > Diagnostics mode on
•
Admin Menu > Diagnostics > Syslog mode > full
If a Syslog Server is not available, use a public domain Syslog—for
more information, see the KIWI Syslog Daemon available from
w
ww.kiwisyslog.com.
Signaling Server log capture
Use the CLI to obtain a log capture from the Signaling Server (SS).
Procedure 29
Using the CLI to capture a Signaling Server log
Step Action
1
Open a telnet session to the SS.
2
Start a file capture of the telnet session.
3
Use the level 2 pdt password for the system to enter pdt.
4
Change to the directory where the logs are stored.
For more information, see the appropriate NTP for the system.
5
Determine the date stamps of the log files that cover the time frame
for the problem scenario:
ll
6
For a log file, run the command:
rdopen log000xx.rpt
The response from the SS is Reading log000xx.rpt.
7
For the same log file, run the command:
rdall
8
Repeat Step 6 and Step 7 for each log file.
9
End the telnet file capture.
10 Zip the capture and send it to Nortel.
—End—
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.