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Troubleshooting
This chapter contains information about the following topics:
•
"Troubleshooting the WLAN IP Telephony Manager 2245" (page 119)
•
"Troubleshooting the WLAN Application Gateway 2246" (page 122)
•
"Troubleshooting the handset" (page 122)
•
"Dropped calls" (page 124)
•
"Troubleshooting coverage issues" (page 144)
•
"Before calling Nortel Technical Support" (page 144)
Troubleshooting the WLAN IP Telephony Manager 2245
Use the System Status Menu screen to obtain information about system
alarms and network status.
For information about how to connect to the WLAN IP Telephony Manager
2245 and access the System Status Menu screen from the NetLink SVP-II
System screen, see "WLAN IP Telephony Manager 2245 configuration"
(page 99).
Options on the System Status Menu screen provide a window into the
real-time operation of the system components. Use this data to evaluate
system function and to troubleshoot areas that can be experiencing
problems.
On the System Status Menu screen, select from the following options:
•
Error Status—displays alarm and error message information.
•
Network Status—displays information about the Ethernet network to
which the WLAN IP Telephony Manager 2245 is connected.
•
Software Versions—lists the software versions for the WLAN IP
Telephony Manager 2245.
Error Status screen
The Error Status screen displays any alarms that indicate some system
malfunction. Some of these alarms are easily remedied. Others require
a call to Nortel Technical Support.
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.