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How to get help
This chapter explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
w
ww
.
nortel.com/suppor t
This site provides access to software, documentation, bulletins, and tools to
address issues with Nortel products. From this site, you can:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•
arrange for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nor tel Solutions Center
If you do not find the information you require on the Nor tel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the telephone from a Nortel Solutions Center.
In North Amer ica, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the telephone
number for your region:
w
ww.norte l.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the current ERC for your product
or service, go to:
Nortel Communication Server 1000
WLAN IP Telephony Installation and Commissioning
NN43001-504 01.02 Standard
Release 5.0 15 June 2007
Copyright © 2004-2007, Nortel Networks
.