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Hardware Troubleshooting
The following section contains common questions and problems as
well as their appropriate resolutions.
To view a complete list of common problems and their solutions
please visit our knowledge base located online at:
http://support.lathem.com
Issue
Resolution
Does the computer have
to be on all the time,
with the USB terminal
connected?
Yes. The USB terminal must be connected to the
computer and the computer must be on in order for
the USB terminal to be operational. The USB
terminal will stop functioning when it is unplugged
from the computer or when the computer is turned
off.
The USB terminal stops
operating when my
computer goes into
“sleep” mode. What
should I do?
The USB terminal will stop operating if your
computer is set to go into the following:
-Sleep Mode
-Standby
-Suspend Mode
-Hibernation
Any of these settings should be disabled.
Can I use the USB
terminal at any type of
location?
No, you should avoid these types of locations:
-Locations that are exposed to extreme
temperatures.
-Locations that are exposed to high humidity.
-Locations where condensation may occur due to
sudden changes in temperature.
-Locations that are exposed to strong electric or
magnetic fields, or in the vicinity of equipment such
as TVs, radios, microwave ovens, and speakers.
-Locations where chemicals are stored or where
exposure to chemicals is possible.
-Dusty locations.
-Locations that exposed to strong vibrations.