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Jabra PRO 9460, Jabra PRO 9460 DUO, Jabra PRO 9465 DUO AND Jabra PRO 9470 USER MANUAL
11. CALL MERGING AND SWITCHING
11.1 OVERVIEW WHAT IS POSSIBLE?
You can choose to create a conference call using two or three of the phones to which the base is connected
— that is, a conference call between you and callers on your deskphone, softphone and mobile phone. This is
termed call merging. Here, audio from the headset’s microphone is routed to all the other phones in the confer-
ence and audio from any one phone is routed to the headset’s speaker and to the other phones.
Also, a merged call (or any active call for that matter) can be put on audio-hold at any time. This means that
audio from that phone is no longer routed to the headset; the audio link between the phone and the headset is
broken. The call is unmerged. You can later choose to re-establish the audio link; the call is then merged again
and joins the currently active call(s).
You can switch your headset’s audio between a call that is on audio-hold and one that is active (in the foreground
on the Jabra base touchscreen) — for example between a held call on your deskphone and a current call on your
mobile phone. This is termed call switching.
Note: Putting an active call on audio-hold is NOT the same as putting a call on hold in the usual
(telephony) sense of the term. You put a call on audio-hold on the Jabra base, breaking the audio link
between the phone that has the call and the headset. The call’s audio is disconnected internally in the
Jabra base.
In the telephony sense of the term, you put an active call on hold in the phone system; here the audio
link remains open. This is a function of the telephone system.
11.2 CALL MERGING
You can merge calls as described in this section.
Consider the figures below:
Figure 75: You have a single active
call.
1. You have an
active call on
your softphone.
A desk phone
and mobile
phone are also
connected to
the Jabra base.
Figure 76: There is an incoming call
on your desk phone.
2. While you are
on call, another
phone (in this
case your desk
phone) starts
ringing. This
situation is
termed a call
collision. See
also the section
“Managing Call
Collision”.
You can now
choose either to
accept or reject
the incoming
call.
You touch the
green handset
icon and accept
the call.