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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 31 of 73
Automatic Fax Detection
This is available in the AXXESSORY Talk NT version
only. With Automatic Fax Detection, Call Routing An-
nouncement applications and mailboxes can be pro-
grammed to automatically route incoming fax calls to a
specified extension or to an E-mail address.
If the feature is enabled, the mailbox or Call Routing
Announcement Application will automatically listen
for fax tone.
•
A mailbox will listen for fax tones during the mail-
box greeting and while a message is being re-
corded. If the mailbox detects fax tones, the call
will be transferred to the specified extension or
E-mail address. If the tones are detected after a re-
cording has started, the call will be disconnected.
•
Call Routing Applications will be able to detect
fax tones during the greeting and up to time-out.
The fax tone detection will also be disabled if the
caller performs an action that removes them from
the Call Routing Announcement (transferring to an
extension, transferring to a mailbox, etc.).
This feature is enabled in database programming. It can
be programmed using the “User” password. However,
it cannot be changed through the mailboxes.
AXXESSORY Talk VisualMail Required
To send faxes to an E-mail address, the AXXESSORY
Talk VisualMail feature, described on page 24, must
also be enabled. Refer to the description of that feature
for E-mail system requirements and programming in-
structions. Note that programming a mailbox Fax
E-mail Address counts as one user, as described in the
Software Key section on page 25.
Fax Card Required
To send and receive faxes, the AXXESSORY Talk PC
must have a fax card installed. This can be the same fax
card that supports the Fax On Demand feature. The
software will support up to eight fax ports. See page 33
for more information on allocating fax ports for the Au-
tomatic Fax Detection and Fax On Demand features.
Programming Call Routing Announcements And
Mailboxes
Both Call Routing Announcements and voice mail-
boxes now have two new fields. The affected program-
ming screens are shown on the next page.
•
Fax Destination: This field, if programmed, spec-
ifies the extension of the fax machine that will re-
ceive incoming faxes.
• Fax E-mail Address: This field, if programmed,
specifies the E-mail Address of the account that
will receive incoming faxes. The fax is converted
to a TIFF file and sent to the E-mail address as an
attached file. The address can be up to 127 charac-
ters. To view a message, use any TIFF file viewer
(such as Imaging for Windows).
If only the Fax Destination field is programmed, the
AXXESSORY Talk performs a blind transfer to send
the fax to the programmed extension, allowing the fax
machine to process the incoming fax.
If the Fax E-mail Address field is programmed, the disk
is not full, and the AXXESSORY Talk has an available
fax port to receive the incoming fax, the AXXESSORY
Talk receives the fax and stores the image in TIFF
Class F format. If the AXXESSORY Talk cannot re-
ceive the fax because the disk is full or the fax ports are
busy, the fax is transferred to the Fax Destination ex-
tension. If the Fax Destination is not programmed, the
AXXESSORY Talk disconnects the call (because it
cannot process the incoming fax).
If the disk becomes full while the AXXESSORY Talk
is receiving the fax, the AXXESSORY Talk discon-
nects the call and deletes the portion of the fax received
to that point. If the AXXESSORY Talk receives the fax
successfully, it disconnects the call and places the re-
ceived fax in a queue to be delivered to E-mail. The
AXXESSORY Talk processes the fax queue and deliv-
ers the fax images to the appropriate destination E-mail
accounts in the order they were received.
E-mail Message Format
The E-mail message sent by the voice mail will have
the following components:
•
To: The TO line will contain the recipient’s E-mail
address.
•
From: The FROM line will contain the E-mail ad-
dress of the AXXESSORY Talk. If an E-mail Real
Name has been programmed for the AXXESSO-
RY Talk, it will also be shown on this line.
•
Subject: The SUBJECT line will contain the line
“Fax received from <source>.” The source will be
the Call Routing Application number or the mail-
box number from where the fax is received, for ex-
ample: CRA 2505 or MB 1000.
•
Received On: The RECEIVED ON line contains
the date and time that fax was received.
•
FAX.TIF file attachment: The file attachment
will appear as a file with the name FAX.TIF. To
view the fax, the user must display the TIF file us-
ing graphics software.