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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997
Page 24 of 73
AXXESSORY Talk VisualMail
This is available in the AXXESSORY Talk NT version
only. AXXESSORY Talk VisualMail is a feature that
provides the first step to linking Inter-Tel’s NT version
of AXXESSORY Talk voice mail with E-mail. AX-
XESSORY Talk VisualMail provides users the ability
to receive a voice mail message as an E-mail message
with a voice attachment. The voice attachment will be
in the form of a “wave” (.wav) file that can be played
on any computer equipped with a sound card, speakers,
and multimedia software (such as Sound Recorder).
When a mailbox receives a voice mail message or uses
the voice mail Record-A-Call feature, one of three
things can occur, depending on how the mailbox’s
VisualMail field is programmed.
•
If the field is programmed to DISABLED, the
voice mail or Record-A-Call message is delivered
to the mailbox just as normal and no E-mail is sent.
•
If the field is programmed to FORWARD ONLY,
the AXXESSORY Talk will convert the voice mail
or Record-A-Call message to an 8-bit WAV file,
build an E-mail message, attach the WAV file, and
send the E-mail message to the address specified in
the mailbox’s E-mail Address field. Once the E-
mail message is sent, the original message will be
deleted from the mailbox. (If the E-mail message
cannot be delivered to the specified address, it will
be stored as a voice mail message in the mailbox
and will not be deleted.) NOTE: If VisualMail is
programmed for FORWARD ONLY, the mailbox
cannot use the Remote Notification feature. Be-
cause all messages are automatically sent to the E-
mail address, there is no voice mail message to
trigger the Remote notification.
•
If the mailbox’s VisualMail field is programmed to
COPY & FORWARD, the voice mail or Record-
A-Call message will be stored in the mailbox and
the AXXESSORY Talk will convert the file to
WAV, attach it to an E-mail message, and deliver
the E-mail message to the address specified in the
mailbox’s E-mail Address field.
NOTE: Due to the nature of network connections, the
AXXESSORY Talk software is designed to handle a
network failure gracefully. If the network link from the
AXXESSORY Talk to the E-mail server is down, AX-
XESSORY Talk will store the messages in a queue. If
the network does not come back up in 15 minutes, the
AXXESSORY Talk will deliver all pending messages
in the queue back to the voice mailboxes and tempo-
rarily disable the E-mail queue until the network is
available. This means that new messages will remain in
the mailboxes and will not be converted to E-mail mes-
sages until the network link is restored.
AXXESSORY Talk VisualMail is a “one-way” feature.
That is, the user cannot reply to the sender of a voice
mail message using E-mail. If a user attempts to reply,
the message will be sent to the Administrator’s E-mail
Address instead of to the sender of the voice mail mes-
sage. The user should forward the message or send a
new message instead of replying.
E-mail messages containing WAV files can be for-
warded to other E-mail addresses or stored on the com-
puter’s local drive, just like any other E-mail message.
Or, the WAV file can be detached from the message
and stored on the computer.
E-mail System Requirements
To use this new feature, the customer must have an
existing E-mail system based on Message Application
Programming Interface (MAPI), Vendor Independent
Messaging (VIM), or Simple Mail Transport Protocol/
Post Office Protocol (SMTP/POP3). The following list
shows the E-mail systems that are supported, and the
protocols on which they are based.
•
Microsoft Mail or Microsoft Exchange (MAPI)
•
cc:Mail or Lotus Notes (VIM)
•
Internet mail (SMTP/POP3)
NOTE: Be sure the AXXESSORY Talk PC has Win-
dows NT 4.0 Service Pack 3 installed.
The AXXESSORY Talk VisualMail feature requires
that the AXXESSORY Talk PC isable to communicate
with the customer’s E-mail system through the custom-
er’s TCP/IP network (such as a LAN). This requires a
network interface card in the AXXESSORY Talk PC.
Since each customer’s network can be different, the
customer’s network administrator should be responsi-
ble for configuring the network interface card in the
AXXESSORY Talk PC as well as the network settings
in Windows NT. (Note that the AXXESSORY Talk
software will use TCP/IP protocol, therefore the cus-
tomer’s network must support this protocol.)
The Windows NT networking should be properly con-
figured for the customer’s network and the underlying
E-mail system that will be used by the AXXESSORY
Talk VisualMail PC must also be configured properly.
Due to the various configuration areas, the process re-
quires participation and coordination between the cus-
tomer’s network or MIS personnel, the voice mail ad-
ministrator, and the voice mail installer/programmer.