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ADDENDUM TO ISSUE 4 OF THE AXXESS MANUALOCTOBER 1997
Page 2 of 73
•
New T1 Card (T1C) Revision Level Changes (see
page 37)
•
T1 Gain Control (TGC) Daughter Card (see page
37)
•
DKSC-16 Extended Loop Length Modification
(see page 38)
•
New Voice Processing Card (VPC) Models (see
page 38)
•
CPU020/PCM Card Software Installation Infor-
mation (see page 38)
•
New FCC Part 68 PBX Rating (see page 38)
•
New Fax Card Models (see page 38)
•
New PC Motherboard (see page 41)
•
Config.sys File Change (see page 41)
•
ACD Agent IDs (see page 43)
•
Primary Rate T1 Service (see page 50)
•
Customized AXXESSORY Talk Prompts (see
page 53)
•
Digital Keyset Enhancements (see page 60)
•
“Enable Database Server Compression” Prefer-
ences Flag (see page 63)
•
“Forced Delayed Major Reset” System Flag (see
page 64)
•
“CO Provides Progress Tones” T1 Programming
Flag (see page 65)
•
Canadian Information (see page 66)
•
Changes and Corrections to the Issue 4 Manual
(see page 67)
Agent Set
The Agent Set is used in place of a keyset with an at-
tached PCDPM. It is connected to a Digital Keyset
Card (DKSC or DKSC-16) port just as a keyset would
be.
It has a jack for plugging in an Inter-Tel handset or
headset. It also has a serial connector (DB9) for attach-
ingittoaPC.
The Agent Set does not require a transformer or exter-
nal power source.
To operate properly, the Agent Set must be pro-
grammed for headset mode. This can be done in one of
the following ways:
•
Enable Headset Mode via Station Programming in
the AXXESS or Axxent System database
•
At the keyset, unplug the headset or handset (to
take the Agent Set off hook) and enter the Headset
On/Off feature code (317) to enable headset mode.
Then plug in the headset or handset.
NOTE: There is nothing to prevent the user from dis-
abling headset mode using the Headset On/Off feature
code at the station.
Because the Agent Set does not have feature keys, a
dialing pad, or a speaker, it must be connected to a PC
that is equipped with AXXESSORY Connect (or a sim-
ilar OAI product that emulates a keyset). The AXXES-
SORY Connect is used for dialing and feature access.
The Agent Set also requires an Inter-Tel headset or
handset. Only Inter-Tel equipment should be used.
Other manufacturer’s equipment may not be compat-
ible with the Agent Set.
If the user wishes to receive audible signals at the head-
set, there is a new station flag (described below) that
will send a single tone to the headset when a call isring-
ing.
“Send Alert Burst To Headset” Station
Flag
There is a new station flag that will send a single tone to
a headset, instead of normal keyset ring tones, when a
call is ringing at the station (non-handsfree intercom
call, outside call, queue callback, or reminder mes-
sage). The flag, called “Send Alert Burst To Headset,”
is programmed on a station-by-station basis.
The “Send Alert Burst To Headset” flag appears in the
Station Miscellaneous Flags screen and the Individual
Station/Miscellaneous Flags screen below the “Ring
Intercom Always” flag. By default the flag is disabled.