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Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features
OL-23857-01
Receiving Voice-mail Messages in Your E-mail
Step 4 To end the live record function, press the End button or hang up.
The recorded conversation is saved as a voice message in the mailbox of the subscriber who initiated the
recording.
Receiving Voice-mail Messages in Your E-mail
Note This feature is not available on all systems. Contact your system administrator.
You can set up Cisco Unity Express to deliver your voice-mail messages to an e-mail program. You must
use a standard IMAP e-mail client. Your voice-mail messages are sent to your e-mail program as an
e-mail file attachment in .wav file format. The file can be played with a media player such as Microsoft
Windows Media Player.
The following e-mail programs are supported:
• IBM Lotus Notes (6.5, 6)
• Microsoft Outlook (2003, 2002, 2000)
• Microsoft Outlook Express 6.0
Note User authentication—user ID and password—is required for web-based applications using HTTPS or
HTTP over Secure Socket Layer (SSL).
Downloading Voice-mail Messages
You will need to see the documentation for your e-mail program for instructions on how to set up your
program to retrieve IMAP messages.
Cisco Unity Express voice-mail messages download to a folder called Inbox. If you are having problems
retrieving voice-mail messages, check the following:
If You Receive Meaning
Authentication Failed Be sure you are using the correct user ID and password to access your
Cisco
Unity Express account.
Password Expired Your password is expired and you must change it. You must log in to the
Cisco
Unity Express graphical user interface system to change your
password.
Authorization Failed You do not have the proper privileges to retrieve your voice-mail
messages using e-mail. Contact your system administrator.