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Cisco Unity Express 8.0 Voicemail User’s Guide for Advanced Features
OL-23857-01
Accessing Setup Options
Greetings are messages that callers hear when they reach your voice mail. You can have the following
greetings:
• Standard greeting—Normal greeting played to callers when they reach your voice mail. This can be
either the default system greeting or a greeting that you have recorded and chosen as your own
standard greeting.
• Multiple Alternate greetings—Multiple alternate greetings are recorded by you and played to the
callers when they reach your voice mail. You can turn these greetings on or off using the voice-mail
menu. These greetings are used as an alternative to your standard greeting. Following are the
Multiple Alternate greetings:
–
Alternate greetings—To record a special greeting (other than standard greeting).
–
Meeting greeting—To record a greeting that plays when you are in a meeting.
–
Vacation greetings—To record a greeting that plays during the time when you are on a Vacation.
–
Extended Absence greetings—To record a greeting that plays during the time when you are
absent for an extended period of time. If extended absence greeting is turned on then mailbox
will not take messages from external callers or will not accept messages from subscribers.
• State Based greetings—State based greetings are recorded by you and played to the callers
according to the state of your business. Following are the State Based greetings:
–
Busy greeting—To record a that plays when you are busy. This greeting is played and it takes
precedence over standard, closed, and internal greetings if the subscriber is busy over the phone
and if this greeting is enabled. But if a multiple alternate greeting is enabled then it takes
precedence over busy greeting. Phone or call agent must provide the support necessary for Cisco
Unity Express to identify that the phone is busy and the call forward is on busy rather than on
no-answer.
–
Closed greeting—To record a greeting that plays during non-business hours or hours past your
business hours. This greeting is played if it is not a business hour and if this greeting is enabled.
Business hours are based on the business schedule that is associated to Voicemail. If internal
greeting is enabled and if the call is during non-business hours then closed greeting is played
over standard greeting. But multiple alternate greeting, busy greeting and internal greeting takes
precedence over closed greeting.
–
Internal greeting—To record a greeting that plays when you receive a call from an internal
extension number.
Greetings Default Precedence Rules
Standard Enabled Standard greeting plays if all other (multiple alternate or
state-based) greetings are disabled.
Alternate Enabled or Disabled Alternate greeting takes precedence over all other
greetings if this greeting is enabled.
Meeting Enabled or Disabled Meeting greeting takes precedence over all other
greetings if this greeting is enabled.
Vacation Enabled or Disabled Vacation greeting takes precedence over all other
greeting if this greeting is enabled.
Extended Absence Enabled or Disabled Extended absence greeting takes precedence over all
other greetings if this greeting is enable.