Filter
Top Products
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 83
FAQs and Troubleshooting
Frequently Asked Questions
Q. How do I redirect an incoming call when I am on a call?
A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the
incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect
the current, active call.)
Q. If I’m on a call, how can I silence the ringing of an incoming call?
A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let
the incoming call go to the target number (voicemail or predetermined number set up the system
administrator).
Q. How can I resume a call that is on hold?
A. To resume a call on hold, you can use any of the following methods:
–
Press the pulsing green line button.
–
Press the Resume softkey.
–
Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing
the Hold button again does not resume the call.
Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed
depends on the call or item you have selected.
Q. What is the best way to look at calls when I have a shared line or multiple lines?
A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to
view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the
phone screen in chronological order (oldest first). (If you do not have an All Calls button, ask your
system administrator to set up this feature.)
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change. Your current
call disappears from view and calls for the newly selected line are displayed. To redisplay the call you
are on, select the line it is on or press All Calls.
Q. How do I check missed calls on my phone?
A. To check missed calls on your phone you must:
1. Press the Applications button .