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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 45
Forward Calls on Your Phone
1. On any idle line from which you want to forward your calls, press the Forward All softkey.
2. Enter a phone number, or select an entry from the Call History list. (Depending on how your
voicemail system is set up, you may be able to press the Messages button to forward all calls
to voicemail.)
Visual confirmation displays for a few seconds to confirm the number to which your calls will be
forwarded.
3. To verify that your calls are forwarded, look for:
–
A Forward All icon in the line label.
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The forwarding information in the header.
4. To cancel call forwarding, press the Forward Off softkey.
To set up conditional call forwarding, go to your User Options Web pages.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve
from another phone
(such as a phone at a co-worker’s desk or in a conference room).
There are two ways you can park a call:
• Park—Allows you to park an active call that you answered on your phone, and retrieve it using
another phone in the Cisco Unified Communications Manager system.
• Directed Call Park—Allows you to park and retrieve an active call in two different ways:
–
Assisted Directed Call Park—Allows you to park an active call by pressing a feature button,
which your system administrator sets up as a speed dial line.
With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not
Disturb) using Line Status indicators.
–
Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed
Call number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by
your system administrator) and then dialing the Directed Call number you used to park
the call.
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but
not both.
Related Topics
Line Status, page 56