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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 51
Divert
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined
phone number (set up by your system administrator).
Divert a Call
Divert a call in any of these ways:
• To redirect an incoming (ringing) call while on another call, use the Navigation pad to
highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert
softkey will redirect the current, active call.)
You can silence the incoming (ringing) call by pressing the Volume button down once,
and then let the incoming call go to the target number (voicemail or predetermined number set up
the system administrator).
• To redirect an incoming call while not on a call, press the Divert softkey.
• To redirect a held call, first resume the call and then press the Divert softkey.
Do Not Disturb
Do Not Disturb (DND) allows you to turn off either:
• The ringer on your phone.
• The ringer and any visual notification that you have an incoming call.
When DND is enabled, your incoming calls are forwarded to another number, such as your
voicemail, if it is set up and the call is not saved or listed in your Call History.
The DND feature affects all the lines on a phone. However it does not affect intercom or 911 calls.
Your system administrator sets up a line button on your phone for DND with the ringer and visual
notifications off by default. However, you can change your DND options from your User Options
web pages.
Related Topics
User Options, page 69