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Agent Greeting
The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at
the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.
The agent can prerecord a single greeting or multiple ones as needed.
When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until
the greeting ends or answer the call over the greeting.
For more information, see your system administrator.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone,
including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are
always given priority over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. This feature is typically set up for users who have multiple lines.
Meet Me X
Mobile Connect X
Mute (Audio) X
Mute (Video) X
Other Pickup X
Privacy X
Quality Reporting Tool (QRT) X
Redial X
Speed Dial X X
Speed Dial Line Status X
Transfer X X
(available during
a transfer only)
Feature Name
Dedicated
Feature
Button
Programmable
Feature
Button Softkey