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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 65
Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel
the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak
privately with each party.
Transfer a Call to Another Number
1. Start with an active call (not on hold).
2. Press the Transfer button and do one of the following to enter the transfer recipient’s
phone number:
–
Press the pulsing green line button of a held call (right side).
–
Enter the transfer recipient’s phone number.
–
Scroll to a Call History record and press the Call softkey.
–
Press a speed-dial button.
–
Press the Speed Dial softkey, enter a speed-dial number or highlight the number you want to
call, and press the Speed Dial softkey again.
–
Press the Active Calls softkey and select a held call. (The transfer completes immediately.)
3. Press the Transfer button or the Transfer softkey.
(You do not have to wait for the recipient to answer to complete the transfer.)
The transfer is complete.
Swap Between Calls Before Completing a Transfer
After you connect to the transfer recipient—but before you transfer a call to this party—you can press
the Swap softkey to toggle between the two calls. This allows you to consult privately with the party
on each call before you complete the transfer.
Web Dialer
Cisco Web Dialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by
selecting items in a web browser. Your system administrator sets up this feature for you.
Use Web Dialer with Cisco Directory
1. Sign in to your User Options web pages.
2. Select User Options > Directory and search for a co-worker.
3. Select the number that you want to dial.