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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-42
At any time during an incoming call that provides Caller ID information, the user
may press the SAVE button. This saves the Caller ID number in the Save Number
feature. Pressing the SAVE number redial button will dial the Caller ID number.
The system must be using LCR to dial the saved number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, the user
may press the STORE button. This saves the Caller ID number as a speed dial
number in the personal speed dial list. The system must be using LCR to dial the
stored number.
Inquire Park/Hold
When a user is informed that an incoming call is on hold or has been parked, the user
may view the Caller ID information before he/she retrieves the call. This will
influence how the user chooses to handle the call.
Caller ID Review List
This feature allows display phone users to review Caller ID information for calls sent
to their stations. This list can be from ten to fifty calls in a first in, first out basis.
The list includes calls that were answered and calls that rang the user’s station but
that were not answered. When reviewing this list, the user can press one button to
dial the person back. The system must be using LCR to dial the stored number.
Investigate
This feature allows selected stations with a special class of service to investigate any
call in progress. If Caller ID information is available for an incoming call, the
selected stations can know to whom the OfficeServ 12 user is speaking.
On outgoing calls, the selected stations can see who was called. After investigating,
the selected stations may barge-in on the conversation, disconnect the call or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores Caller ID information for
calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND button to toggle between the Caller ID name,
Caller ID number and the date and time the call came in. The system must be using
LCR to dial numbers from the abandon call list. The abandoned call list will store up
to 100 unanswered calls.
3.1.6 Calling Party Name
For intercom calls, LCD 24B and LCD 12B phones show the calling party’s name