Filter
Top Products
OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-18
with 201. Station group numbers can be three digits beginning with the digit 5.
Using digits other than 2, 3 or 5 will require the technician to change other feature
access codes in the system default numbering plan. User guides will need to be
modified as these are all written using the OfficeServ 12 default numbering plan.
1.1.43 Hot Line
Stations can be programmed to call a pre-defined station or station group whenever
that station goes off-hook. A hot line delay timer of 0-250 seconds can be
programmed to allow sufficient time to make a different call.
1.1.44 Group Conference
The GCONF button is used to automatically call the preset number and include the
person into the conference when he or she answers the call. This function may only
be used for preset extensions, and up to five conference groups can be assigned to an
extension. Up to five persons, including the user may be assigned to a conference
group. The Trunk line, which can identify if the other party answers the call, shall be
used to ensure normal service when calling external numbers.
1.1.45 In Group/Out of Group
Individuals assigned to a station hunt group may temporarily remove their telephones
from the group by pressing the In/Out of Group button providing that there is
someone still in the group. The OfficeServ 12 has a system wide option to allow all
members to log out of a station group. Stations out of a group will not receive calls to
that group but will continue to receive calls to their individual extension numbers.
When desired, the user may put him/herself back into the group by pressing the
button again. Users who do not have this button may dial the access code and the
group desired. A station user is allowed to be in several groups, providing a button
and the extender of that group are assigned for each group on the user’s phone.
1.1.46 Incoming Call Distribution
Incoming calls can be assigned to ring a distributed station hunt group. This allows
all members of the group to share the call load.
1.1.47 Incoming/Outgoing Service
Outside lines are available for incoming or outgoing service. Programming allows
any outside line to be used for incoming calls only, outgoing calls only or both way
service.