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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-33
2.1.6 Busy Station Callback
When reaching a busy station, callers may request a callback by pressing one button
or dialing a code. The system rings the caller back when that station becomes idle.
2.1.7 Busy Station Indications (BLF)
DSS/BLF buttons may be assigned to any phone or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
2.1.8 Call Forwarding
Station users can forward internal and outside calls to other destinations immediately
(Forward All), when busy(Forward Busy) or if not answered in a programmable
number of seconds(Forward No Answer). These forward destinations can all be
different. Once a destination has been programmed, it can be turned on and off with a
programmable button. Forward All takes priority over Busy and No Answer
conditions.
In addition to the three usual methods of forwarding described above, a fourth option
called Follow Me is available. This option allows a station user to set a Forward All
condition from his/her station to another station while at the remote station.
To display the Follow Me condition, the TRSF button lights steady red at the station
that is forwarded. The TRSF button also lights if Forward All is set and no button is
programmed for Forward All.
Phone users can set the external destination for all kinds of forwarding. Each outside
line may be programmed to either follow or ignore station call forwarding.
A per-station option controls whether internal calls forward to voice mail or not.
Single line telephones must have the system administrator program this feature for them.
2.1.9 Call Logs
With the call log feature, a display phone user can review up to 50 of the last
incoming calls from the Caller ID review list or up to 50 of the last external telephone
numbers that were dialed. The numbers can be viewed, stored and/or dialed using the
associated soft buttons. LCR must be enabled for dialing and storing numbers from
the CID review list. Optional hardware and/or software may be needed for Caller ID.
2.1.10 Call Pickup
With directed call pickup, a user can answer calls ringing at any station by dialing a
code plus that extension number. The group pickup feature allows the user to answer
any call ringing within a pickup group. Pickup buttons may be customized with