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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-27
any outside lines programmed to ring the UA device. The UA device can be a station,
group of stations, common bell or ring over page.
1.1.90 Virtual Port
The OfficeServ 12 provides a Virtual Port. This Virtual Port is not connected to a
physical cable, but has its own phone numbers and functional settings. There are two
types of Virtual Ports, the SLT Line Type and the Digital Line Type. Virtual Port can
be used as the parameter port for call transfer in CTI Applications such as the Internet
Call Center(ICC), and can exchange saved information with real phones using the Set
Relocation feature to implement a Mobile Office.
1.1.91 Voice Mail-Inband Integration
The OfficeServ 12 system uses DTMF tones(inband signaling) to communicate with
any compatible voice mail system. Stations can call forward to a voice mail system.
When answered, the system will send DTMF tones routing the caller directly to the
called station user’s mailbox. phone users can press one button to retrieve messages
from the voice mail system. A Voice Mail Transfer button permits phone users to
easily transfer a caller directly to an individual voicemail box without navigating
through menus.
1.1.92 VoIP Networking
The MGI card is required for calling another system through VoIP Networking. The
OfficeServ 12 networking feature allows up to 4 OfficeServ 12 systems to be
connected together with some basic feature transparency. The physical connection
between the systems is via LAN connection and is based on the Q-SIG specification.
The following features are supported between two networked systems.
Call Completion, Busy Station(CCBS). Also known as Callback or Busy Station
Callback. When a station in one system calls a station in another system across the
network link and the destination station is busy the calling station can set a Callback
to the busy station. When the busy station becomes idle the system will notify the
callback originating station by ringing that station and when the originating station
answers, the system will call the destination station.
Call Completion, No Response(CCNR). Also known as Callback or No Answer
Callback. When a station in one system calls a station in another system across the
network link and the destination station does not answer the calling station can set a
Callback to the called station. When that station indicates the user is present by
becoming busy then idle the system will notify the callback originating station by
ringing that station and when the originating station answers, the system will call the
destination station.