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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-25
customer-provided printer or call accounting system will allow collection of these
records. Each call record provides the following details : station number, outside line
number, start date, start time, duration of call, digits dialed(maximum 18) and an
account code if entered. The system may print a header followed by 50 call records
per page or send continuous records with no header for use with a call accounting
machine. See the sample printouts.
The SMDR format contains many options that allow it to be customized for a
company’s individual needs. Options to print include incoming calls, outgoing calls,
in and out of group status, change in DND status and authorization codes.
1.1.79 System Alarms
A DISA alarm will warn the customer if the DISA security system has been triggered
by too many incorrect password attempts. The alarm can ring any station or group of
stations and show an appropriate display at the assigned stations.
1.1.80 System Maintenance Alarms
The OfficeServ 12 continuously performs internal system diagnostics. When either a
major or minor fault is detected the system can ring stations with an ALARM
BUTTON assigned. The phone display shows information that includes the
description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display phone or
sent to a printer(see ‘Sample Alarm Report’ section of this guide).
1.1.81 System Directory
Each station, station group and outside line can have an 11 character directory name.
This name will appear on phone displays to provide additional information about
lines and stations.
1.1.82 Text Message Service
When a caller presses the CAMP-ON button on a busy line, the receiving party can
press the TMSG button to send a preset text message to the caller. The Text Message
function shall be enabled on both extensions. The Programmed Messages can be sent
as the Text Message, while the Text Messages can be set respectively for each
extension.
1.1.83 Toll Restriction
There are 500 allow and 500 deny entries of 11 digits each. Each of these entries can
apply to dialing classes B, C, D, E, F and G. Expensive calls, as well as specific area