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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-9
The system must be using LCR to dial the stored number. If CID REVW ALL in the
User ON/OFF option set to OFF, only calls that are not answered(missed calls) at the
station will be recorded in the Review list.
Investigate
This feature allows selected stations with a special class of service to investigate any
call in progress. If Caller ID information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who was
called. After investigating, you may barge-in on the conversation, disconnect the call
or hang up.
Abandon Call List
The system has a system-wide abandon call list that stores Caller ID information for
calls that rang but were not answered. The list is accessed using the administrator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can see the NND button to toggle between the Caller ID name,
number and the date and time the call came in. The system must be using LCR to dial
numbers from the abandon call list. The abandoned call list will store up to 100
unanswered calls.
Caller ID on SMDR
The Station Message Detail Records report can be set to include Caller ID name and
Caller ID number for incoming calls. This format expands the printout to 113
characters. Use a wide carriage printer or an 80 column printer set for condensed print.
Number to Name Translation
The system provides a translation table for 1000 entries. When the Caller ID number
is received, the table is searched. When a match is found, the system will display the
corresponding name.
1.1.11 Call Forwarding
This feature allows the user to redirect(forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb(DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone. The
external number can be set to the forward destination for all kinds of forwarding. So
External, CFB, CFNR and CFU option is removed. When the destination is external
number, the ICM EXT FWD option must be set to ON. If not, the call forwarding
does not accomplished.
ALL CALLS