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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-7
Divert
Divert may only be set from the line designated as an executive. Press the [Divert]
button in idle mode to automatically transfer all incoming calls to the secretary.
Press the [Divert] button while ringing to transfer the incoming call to the secretary.
The Divert function is operated by a toggle button.
1.1.8 Call Activity Display
The OfficeServ 12 will record and buffer all calling activity within the system. With a
Call Activity Display(CAD) button, the OfficeServ 12 will display a ‘snapshot’ of the
following information :
9 The maximum number of ports that have been used
9 The maximum number of trunks that have been used
9 The maximum number of stations that have been used
9 The current number of ports in use
9 The current number of trunks in use
9 The current number of stations in use
1.1.9 Call Costing
The OfficeServ 12 provides programmable call costing tables to calculate the cost of
incoming and outgoing calls. Rates are calculated by the number dialed, and may include
surcharges. Display phones can be set to show the call duration timer or the call cost.
The SMDR report will show either the call duration or the call cost depending on the
station selection. One call handled by multiple callers will cost each call segment separately.
1.1.10 Caller Identification
The OfficeServ 12 supports three methods of identifying an incoming caller
depending on the circuit type as described below.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is
available from the telephone company in two formats, Number only and Name and
Number, sometimes called Deluxe. The OfficeServ 12 is compatible with both
formats. Even if the telephone company only offers the number only, a name can be
attached to the telephone number of frequent callers via the CID translation table.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on both
BRI and PRI type circuits as described below.
On ISDN circuits the OfficeServ 12 only supports Number delivery and a name can