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OfficeServ 12 General Description Guide/Ed.01 CHAPTER 4. Business Feature Package
© SAMSUNG Electronics Co., Ltd. Page 4-14
rather than a physical connection between telephone and computer. It eliminates the
cost and administrative overhead of connecting every PC to a desktop phone. It
emphasizes third-party call control.
E.g.,)
Calls can be tracked as they are transferred, making it more suited to large office
applications.
TAPI 2.1 can emulate first-party type call control for the OfficeServ 12 system, rather
than from the telephone as TAPI 2.0 does. For example, to make a call the OfficeServ
12, rather than the telephone would dial the phone number, and the call would be
then transferred to the telephone.
1.1.24 Customer Set Relocation
Customer Set Relocation allows the customer to exchange or swap similar stations in
the OfficeServ 12 without wiring changes. All individual station assignments such as
trunk ring, station group, station COS, station speed dial, button appearances, call
forwarding, etc. will follow the Customer Set Relocation program.
1.1.25 Data Security
Single line extensions used with modems and facsimile machines can be
programmed so that they will not receive any system-generated tones that would
disrupt data transmissions. In addition, these devices receive DCS Trunk line ringing
pattern instead of intercom ring pattern. Devices connected to an SLI card receive a
disconnect signal upon termination.
1.1.26 Database Printout
A copy of the customer database can be obtained by using PCMMC.
This information can be directed to a printer or the PC screen and may be done either
on-site or remotely. A complete database or specific data blocks may be obtained.
1.1.27 Dialed Number Identification Service (DNIS)
When DNIS service is provided on an incoming trunk the OfficeServ 12 can route
calls based on the numbers received.
1.1.28 Direct in Lines
Outside lines may be programmed to bypass the operator(s) and ring directly at any
station or group of stations.