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Troubleshooting Guidelines
94 4600 Series IP Telephone Installation Guide
System busy VISUAL INDICATION: Message Waiting indicators at top of telephone
and left middle of faceplate display a broken flutter continuously
(alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds
followed by 500 milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: Most likely, the number of IP endpoints on the PBX is already at
maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was
not successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network, verify
that addressing is accurate and a that communication path exists in both
directions between the telephone and the resource. Press * and use the
same values to retry the process. Or, press # to restart, then re-enter the
extension and password.
System Error VISUAL INDICATION: Message Waiting indicators at top of telephone
and left middle of faceplate display a broken flutter continuously
(alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds
followed by 500 milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * and use the same values to retry the process. Or,
press # to restart, then re-enter the extension and password. Consult your
Avaya Media Server administration and troubleshooting documentation.
Undefined
Error
VISUAL INDICATION: Message Waiting indicators at top of telephone
and left middle of faceplate display a broken flutter continuously
(alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds
followed by 500 milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Press * and use the same values to retry the process. Or,
press # to restart, then re-enter the extension and password. Consult your
Avaya Media Server administration and troubleshooting documentation.
Wrong Set
Type
VISUAL INDICATION: Message Waiting indicators at top of telephone
and left middle of faceplate display a broken flutter continuously
(alternating 50 milliseconds on, 50 milliseconds off for 500 milliseconds
followed by 500 milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the
appropriate telephone for the IP Address and extension. Press * and use
the same values to retry the process. Or, press # to restart, then re-enter
the extension and password.
Table 4: Possible Error and Status Messages During Installation of the 4601 IP
Telephone (continued)
Message Visual Indication/Cause/Resolution
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