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Error and Status Messages
Issue 6 February 2007 89
Discovering... CAUSE: The 46xx telephone is attempting to find a DHCP server.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See Static Addressing Installation
on page 54. To break into
the Discovering process, press the # button, and when you see the
“100Mbs” or “10Mbs” message, quickly press the * (asterisk) button.
Extension Error CAUSE: The PBX does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
Extension in
Use
CAUSE: The PBX detects an extension conflict with an existing set or
Softphone.
RESOLUTION: You will be told if the telephone using the same
extension is on a call or not. Regardless, you can proceed to take over
the extension or to login using a different extension. Telephones with
large displays, such as the 4610SW or 4625SW, and Release 2.7
software provide detailed messages and specially labeled softkeys to
guide you through either alternative. If the telephone has a two-line
display, or does not support Release 2.7, you can either press the # key
twice to take over the extension and log the other telephone off or you
can press #, then * to enter a different extension.
Extension/
Password Error
(SIP only)
CAUSE: The extension and password do not match what is
administered on the Registration Server.
RESOLUTION: Enter another extension and/or password.
Failed to set
phone IP
address
CAUSE: The 4600 Series Telephone was originally installed on one
switch with static addressing, and has subsequently been installed on
another switch with an active DHCP server assigning dynamic IP
Addresses.
RESOLUTION: Reset the telephone.
File too large
Cannot save
file
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the TFTP
script file, and that the proper application file is located in the appropriate
location on the TFTP server.
Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP telephone has an H.323 station extension
administered, in accordance with switch administration instructions.
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message Cause/Resolution
2 of 5