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11 digit (1+ dialing)
International
Emergency Calls
Custom Dialing
These routes cannot be deleted from the system.
Adding A New Call Subroute
A sub route is a specific pattern within a route type that will be routed differently from
other routes. For instance, if you add 858 as a route to 10 digit or 11 digit dialing, you can
define the trunks that specifically route to that area code. If you do not add any trunks to
the newly created sub route, that dialing pattern is effectively blocked and users of the
phone system will hear “all outgoing lines are unavailable” when attempting to dial the
858 area code.
1. Click Call Routing and Outgoing. The Outgoing Call Routing page will
appear.
2. Click the Add Route button. The Edit New Outgoing Route page will
appear.
3. Enter a Route Name.
4. Select the Route Type the call is to take. This identifies the call as:
a) Local (7-digit)
b) 10 Digit
c) Long Distance (1+10 digit) dialing
d) International
5. Assign a routing Number.
Editing An Existing Route
To change a call route to a different service provider or to change the order in which calls
are routed over providers:
1. Click on Call Routing and Outgoing Routing. The Outgoing Routing
page will appear.
2. Select a Route in the Route Window to be changed.
3. Click Edit. The Edit Route page will appear.
4. Change the Route Name, Type and Number as needed.
5. Change the Trunk associated with the Route.
Changing the Order Service Providers are Selected
From the service providers available:
1. Click on the Name of a provider.
2. Click the Up or Down button to position the provider. Calls will be routed
in the order the service providers appear in the list.
3. Repeat this process until the providers are in the order calls should be
routed over the available service providers.