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Copyright IPitomy Communication, LLC 81 0007VRF
Multiple schedules can be created that account for different business, customer,
departmental or system user needs. Schedules do not need to be applied to an entire
company, they can be applied to individual destinations or routes based on the needs of
a business. This works well in businesses where departments have different business
hours, but are served by the same system.
Create A Schedule
1. Click on Destinations and Schedules. The Schedules page will appear.
2. Click Add Schedule. The Edit Schedules page will appear.
3. Enter a Name for the Schedule.
4. Define Hours of Operation for the schedule by selecting times from the
Start and Stop drop-down boxes for each day of the week.
5. Select a destination for calls that are In Hours. Destinations can be
Groups, Extensions, Locations in the Business (Conference Rooms),
People, Voicemail Boxes, or Branch Offices (other office locations).
6. Check Apply Forward Settings. This will apply the Forward Settings
established within each destination. Note there are only forwarding
settings on extensions currently, so this will not effect destinations that
do not have forwarding settings.
7. Select a destination for calls that are “Outside of Hours.”
8. Check Apply Forward Settings.
9. Define Lunch Hours for the schedule by selecting times from the Start
and Stop drop-down boxes for each day of the week. Lunch hours must
be within the hours of operation for the respective day.
10. Select a destination for calls during Lunch Hours.