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Copyright IPitomy Communication, LLC 75 0007VRF
Sales, press 1.
Customer Service, press 2.
Accounting, press 3.
Calls sent to the Sales department in this case might use a Round Robin ring strategy,
answering calls consecutively one after the other. The Sales team may have times during
the day that there are extremely high call volumes and the team might need to alleviate
the problem of loading one Representative with all of the calls. In this case the company
might set a Fewest Recent ring strategy, which sends a call to the Sales Representative
that has received the smallest number of recent calls. If the Customer Service team is
missing a team member their calls might be set to Ring All, so that the first available
Representative can take a call from a customer.
Menu Example 2 – Regional Sales
This menu example allows the business to direct callers to regional sales groups once
the Sales destination has been selected from the main menu. Then, through Menu 2,
routes callers to Representatives by the region of the country they are calling from:
Menu 1
Sales (Destination - Menu 2).
Customer Service (Destination - Group 2).
Office Manager (Destination - Ext. 113).
Menu 2
New York (Destination - Ext. 123, Cathy Caldwell).
Florida (Destination - Ext. 124, David Dawson).
California (Destination - Ext. 125, Susan Smith).
Arizona (Destination - Ext. 126, Robert Reed).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time. For:
Sales, press 1.
Customer Service, press 2.
Accounting, press 3.
When a caller pressed “1” they would hear a menu prompt for Menu 2:
For sales in:
New York, press 1.
Florida, press 2.
California, press 3.
Arizona, press 4.
In Menu 1 Customer Service might use a Ring All strategy, which would allow the first
available Customer Service Representative to pick up a call. In Menu 2 calls would be
directed to specific Representatives. The Company can set the fail over Destination to
Group 1 (Sales) and set the ring strategy for this group to Ring All. This would direct calls
to any available Sales Representative.