Filter
Top Products
Copyright IPitomy Communication, LLC 71 0007VRF
For Accounting, press 3.
Once a call is sent to Sales the ring group strategy might be to have calls answered
Round Robin or distributed to one Sales person after the other.
Example Ring Group 2 – Regional Sales Grouping
Group 1
East Coast Sales
Ext. Group 2
West Coast
Sales
Ext. Group 3
Customer
Service
Ext.
Cathy Caldwell 123 Susan Smith 125 Gretchen Goodall 134
David Dawson 124 Robert Reed 126 Peter Polk 135
Using this ring group scenario the Menu would look like:
East Coast Sales (Destination - Group 1).
West Coast Sales (Destination - Group 2).
Customer Service (Destination - Group 3).
Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time. For:
East Coast Sales, press 1.
West Coast Sales, press 2.
Customer Service, press 3.
Accounting, press 4.
Calls sent to these groups might use different ring strategies. The East Coast Sales
group might answer calls Round Robin, distributing the calls to each Sale Representative
consecutively. If a sales person is missing from the West Coast team this group might set
phones to Ring All in the group so that calls don’t get missed. The Customer Service
team may get high volumes of calls during a specified period of time in this group calls
may be set to ring Least Recent. Using this strategy the person having answered the
smallest number of recent calls would get the next incoming call.