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Fewest Recent – Distributes a call to an extension in the group
that has taken the fewest recent calls.
Fewest Calls – Distributes a call to an extension in the group
that has taken the fewest total calls
Random – Distributes calls randomly to the group.
7. Choose a Fail over Destination for the group’s calls. If no one in the
group accepts the call this is the destination to which the call will be sent.
Destinations can be extensions, other ring groups, a menu or a voicemail
box. Selecting “None” will give the caller a fast busy.
8. Define the time in which calls will timeout, end the ring strategy and
be sent to the fail over destination. Timeout can be between 1 and 32
seconds.
9. Click Save Changes.
10. Click Apply Changes when ready to implement changes to the system.
Advanced Settings
Call Ring Settings
Caller Ring Settings – Defines what a caller will here while they are waiting for
someone to pick up a call from the call group. Callers can either hear:
o Ringing – The phone continues to ring while the caller is waiting.
o Music on Hold – The caller hears music while waiting for a group
member to pick up the call.
Queue Dial String
Queue Dial String is an advanced group setting reserved for IPitomy
administrative support. This field should not be populated.
Edit an Existing Group
1. Click on Destinations and Groups. The Groups page will appear.
2. Select a Group by clicking on the Group Name or Edit.
3. Make changes to the Group.
4. Click Save Changes.
5. Click Apply Changes when ready to implement changes to the system.
Delete a Group
1. Click on Destinations and Groups. The Groups page will appear.
2. Click
Delete. The Group will be removed.
Menus
Menus direct callers to destinations within a business. A menu can route a caller to a
destination once a number on a key-pad has been pressed. A menu prompt tells a caller
what number to press to get to a desired destination. Menus can also be used to provide
information to callers like driving directions etc.