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Troubleshooting
Problem Suggestion
The IM/VoIP light on
the telephone base
is off.
The IM/VoIP light on the telephone base will be on only when the IS6110 phone software has
been started on the computer. First, make sure the USB cable is securely plugged into the
telephone base and the computer, then start the IS6110 phone software on the computer.
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My call is being
dropped.
- OR-
I cannot switch
between the earpiece
and speakerphone.
If you are using the speakerphone during a VoIP call and you press /FLASH, the VoIP call
will canceled and you will go off hook on the Home phone line.
To switch between speakerphone to the earpiece while on a call, you must press /SPEAKER.
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I have been
automatically logged
out of my messenger
service on the
handset.
In order to use the messenger service on your handset, the VTech software has to be running
on your computer. If your computer goes into sleep, standby, or hibernate mode, the VTech
software will stop running and you will be signed out of messenger. This will only happen if you
are using Windows Vista. See Vista help for more information to turn off the sleep, standby
or hibernate mode on your computer and the messenger will work normally as long as the
computer is on.
Make sure the IS6110 phone software is the latest version, refer to Check and download the
IS6110 phone software on page 20 for details.
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