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Troubleshooting
Problem Suggestion
I am unable to make a
VoIP call using AIM or
MSN/WLM.
Step 1: Make sure that the PC is turned on and logged into Windows. Ensure USB cable is
properly connected at both ends and that the IS6110 software is running. If you are
using a USB hub or docking station, try connecting the USB cable directly to the PC or
use a USB hub with an power adapter.
Step 2: Make sure you have an AIM or MSN/WLM account already set up.
Step 3: Open browser and go to www.vtechphones.com to check that your internet connection
is working. If your internet does not work, contact your Internet Service Provider.
Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and
attempt to make a VoIP call. Make sure the speakers and microphone volume are
turned up. Make sure the person you are calling has a version of AIM or MSN/WLM
with VoIP capability. If you are unable to make a VoIP call through AIM or MSN/WLM,
you will not be able to make a VoIP call through the IS6110 phone.
Step 5: If you are unable to use AIM or MSN/WLM on your computer, it may be due to a rewall
software or hardware such as a router. You may need to congure your rewall software
or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft.
The settings below are provided by AIM and MSN/WLM to congure the ports and are
not a requirement of VTech. If you need assistance in conguring your rewall settings,
please contact the software or hardware manufacturer of your rewall or router.
Step 6: Uninstall and reinstall the IS6110 software.
MSN:
Sign in = [TCP 80, 443, 1863]
Network Detection = [TCP 7001] [UDP 9, 7001]
Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535]
Audio (Legacy) = [UDP 5004 to 65535]
AIM:
Port TCP/UDP 443
Port TCP/UDP 5190 to
5193