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Calls with Poor Voice Quality.
The source of this issue often is one of two sources:
• The phone or call controller may have be configured improperly.
• The transport network has performance issues.
Please try to gather the following information
Step 1 - Identify when and where the issue occurred. Please look at the Redial List (calls that the user
made) by pressing “i”, “3”, “1” and write down the calls that were affected. Then look at the Answered Calls
by pressing “i”, “3”, “2” and write down the calls that were affected.
Step 2 - Identify the type of voice quality issue i.e. part of conversations dropped out or were lost,
excessive echo, unclear or garbled speech, one way conversation, low volume
Step 3 – Get the Current IP Address of the phone. To get the Current IP Address, please press "i", "9", “2”.
The phone will display the Current IP Address and please write it down. To exit from this menu option,
press the “i” button.
Step 4 - Contact your network administrator or service provider. Be prepared to provide the call log
information and the voice quality issue type. Additionally, please have your Model: SPA 841, Serial
Number, telephone number, Current IP Address and Registration Status (Registered, Not Registered)
ready for the support personnel. The Serial number is printed on the bottom of the phone.
Customer Support Methods
For support on the IP Telephone, please use the following methods:
First, contact your local VAR. Authorized users and VARs can access the Sipura web site at
http://www.sipura.com/support/index.htm. This site contains FAQs and other technical
documentation for supporting the IP Telephone products.
Care for Your Phone
Do not expose to heat, sun, cold, water
The phone is an electronic device and should not be exposed to excessive heat, sun, cold or water. A rule
of thumb is that if its too hot or cold for you, its not a good place for your phone either. Do not expose the
phone to water, as this will create a shock hazard.
Cleaning Your Phone
To clean your phone, please use a lightly water moistened paper or cloth towel. Do not spray or pour
cleaning solution directly onto the phone.