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© 2003 Sipura Technology, Inc Proprietary (See Copyright Notice on Page 2)
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Sipura Technology, Inc.
SPA-2000 User Guide
Table of Contents
1. Product Description....................................................................................................................................................4
1.1. SPA-2000 Hardware Overview........................................................................................................................4
1.1.1. Status LED Description:..............................................................................................................................5
2. Installation Overview..................................................................................................................................................6
3. Software Configuration...............................................................................................................................................6
3.2. IVR Interface....................................................................................................................................................7
3.2.1. IVR Conventions: .......................................................................................................................................7
3.2.2. SPA-2000 Interactive Voice Response (IVR) Menu:...................................................................................8
3.3. SPA Web Interface........................................................................................................................................10
3.3.1. Web Interface Conventions ......................................................................................................................10
3.3.2. Administration Privileges ..........................................................................................................................10
3.3.3. Basic and Advanced Views ......................................................................................................................11
3.3.4. SPA-2000 Web Page Configuration Default Values..................................................................................12
3.4. Configuration Parameters..............................................................................................................................19
3.4.1. System Parameters..................................................................................................................................19
System Configuration....................................................................................................................................................19
Network Configuration...................................................................................................................................................19
3.4.2. Provisioning Parameters...........................................................................................................................19
3.4.3. Upgrade Parameters................................................................................................................................20
3.4.4. Protocol Parameters.................................................................................................................................20
3.4.5. Line 1 and Line 2 Parameters...................................................................................................................23
3.4.6. User 1 and User 2 Parameters.................................................................................................................26
3.4.7. Regional Parameters................................................................................................................................28
3.5. Call Statistics Reporting.................................................................................................................................32
4. User Guidelines........................................................................................................................................................33
4.1. Basic Services...............................................................................................................................................34
4.1.1. Originating a Phone Call...........................................................................................................................34
4.1.2. Receiving a Phone Call............................................................................................................................34
4.2. Enhanced Services........................................................................................................................................34
4.2.1. Caller ID...................................................................................................................................................34
4.2.2. Calling Line Identification Presentation (CLIP)..........................................................................................35
4.2.3. Calling Line Identification Restriction (CLIR) – Caller ID Blocking.............................................................35
4.2.4. Call Waiting..............................................................................................................................................36
4.2.5. Disable or Cancel Call Waiting .................................................................................................................37
4.2.6. Call-Waiting with Caller ID........................................................................................................................38
4.2.7. Voice Mail.................................................................................................................................................38
4.2.8. Attendant Call Transfer.............................................................................................................................39
4.2.9. Unattended or “Blind” Call Transfer ..........................................................................................................39
4.2.10. Call Hold.............................................................................................................................................40
4.2.11. Three-Way Calling ..............................................................................................................................40
4.2.12. Three-Way Ad-Hoc Conference Calling...............................................................................................41
4.2.13. Call Return..........................................................................................................................................41
4.2.14. Automatic Call Back............................................................................................................................42
4.2.15. Call FWD – Unconditional...................................................................................................................42
4.2.16. Call FWD – Busy.................................................................................................................................43
4.2.17. Call FWD - No Answer........................................................................................................................44
4.2.18. Anonymous Call Blocking....................................................................................................................45
4.2.19. Distinctive / Priority Ringing and Call Waiting Tone.............................................................................45
4.2.20. Speed Calling – Up to Eight (8) Numbers or IP Addresses..................................................................46
5. Where to Get Support: .............................................................................................................................................48
6. Appendix I – Dial Plan Administration:......................................................................................................................49
6.1.1. Dial Plan...................................................................................................................................................49