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Troubleshooting Your Phone
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Symptom Problem Corrective Action
The dial pad does not work. The dial pad on the phone does
not respond.
Try the following:
• Check for a response from other
feature keys or from the dial pad.
• Place a call to the phone from a known
working telephone. Check for display
updates.
• Check if the LAN port is active or
inactive. Press , and then select
Status > Network > Ethernet. From
the Ethernet screen, scroll to
LAN port and verify that it is Active.
• Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it is not accessible,
contact your system administrator).
Note: Contact your system administrator
before you restart your phone. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and losing
current status information.