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5
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 6000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:
• Installation Configuration on page 5-2
• Power and Startup on page 5-2
• Controls on page 5-3
• Access to Screens and Systems on page 5-4
• Calling on page 5-5
• Displays on page 5-6
• Audio on page 5-6
• Overall Functioning on page 5-7
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-7.
If your phone is unable to perform certain tasks, a warning icon, , will
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see Investigating Phone Warnings on
page 5-7.