Polycom 1500 Telephone User Manual


 
Troubleshooting Your Phone
5 - 3
Controls
Symptom Problem Corrective Action
The dialpad does not work. The dialpad on the phone does
not respond.
Do one of the following steps:
Check for a response from other
feature keys or from the dialpad.
Place a call to the phone from a known
working telephone. Check for display
updates.
Check if the LAN port is active or
inactive. Tap
> Status >
Network > Ethernet. From the
Ethernet page, scroll to LAN port and
verify that it is active.
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot your phone in more
detail before restarting the phone and
losing current status information.