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Troubleshooting
96
The handset does not display
the caller’s name and/or phone
number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be interfering
with your phone. Disconnect it and try again.
• Other electrical appliances connected to the
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller
ID.
• The caller requested not to send his/her Caller
ID information (p. 41).
• If a call is being transferred to you, the Caller
ID information will not be displayed.
• If a (separate) Caller ID box is connected
between the base unit and the telephone wall
jack, disconnect the Caller ID box or plug the
unit directly into the wall jack.
• If the unit is connected to a telephone line with
DSL service, the unit may not display caller’s
name and/or phone number properly. We
recommend connecting a noise filter (contact
your DSL service provider) to the telephone
line between the base unit and the telephone
line jack.
The handset cannot
automatically edit the Caller
List/incoming phone numbers.
• The Caller ID Number Auto Edit feature is
turned off. Turn it on (p. 45) and try again.
• You need to press [
C], [s], or a line soft key
( ) or ( ) after editing the number.
The handset display exits the
Caller List or phone book.
• Do not pause for over 60 seconds while
searching.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
• The Message Alert is turned on and new
messages have been recorded. Turn the
Message Alert off (p. 32) or listen to the new
messages (p. 73, 74, 80).
You cannot have a
conversation using the
headset.
• Make sure the optional headset is connected
properly (p. 87).
• If “SP-phone” is displayed on the handset,
press [C] to switch to the headset.
Problem Cause & Remedy
LINE1 LINE2
TG6500.book Page 96 Friday, June 25, 2004 6:56 PM